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For questions about the Customer Insights Panel, please contact Equinix Customer Experience at customerexperience@equinix.com.

For customer support and assistance, please contact Equinix Support.

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Frequently Asked Questions

What is the Customer Insights Panel?
The Customer Insights Panel has been created to provide an opportunity for you to shape our solutions and your experience with us, by voicing what matters most to you and your organization. Becoming an insights panel member is a unique opportunity to showcase your ideas, amplify your voice and influence Equinix’s business and product strategy by participating in research activities matched to your role and interests, helping us deliver better experiences and customer outcomes.

From polls, surveys, interviews, focus groups and design sessions, there are lots of ways to get involved.

Why should I join?

Be the first to know: Get an advanced look at new ideas, processes, product releases, possible features and more.
Have a say in what happens next. Be a part of our feedback loop and drive new solutions and experiences that meet the needs of your company and improve your experience.
Learn first: Hear how we’ll act on your feedback, to shape solutions and your experiences.

What’s my expected commitment as an Insights Panel member?
How and when you share your knowledge, experience, feedback, and ideas is entirely up to you.
Based on the profile information you provide upon registration, we’ll match you with compatible opportunities as they arise and invite you to participate. You select the opportunities that best align with your areas of interest and goals and participate as often as you like. You can also visit https://panel.equinix.com at any time to view and take part in research activities.

What do you do with my feedback?
We incorporate your feedback and insights gathered, representing the voice of the customer, into our decision-making processes. Ultimately the insights you share will help us hone our solutions and experiences to provide even more value, now and into the future.
So you know we’re listening, you will be the first to learn how we act on your feedback through regular updates, sharing the learnings and planned improvements.

How do I join?
It’s a simple process which makes sharing your thoughts easy.
Register at https://panel.equinix.com, complete your profile to let us know more about your role and the areas that interest you the most. We’ll then send you an email with an activation link to access the insights panel where you can explore and participate in research activities. You can view the Insights Panel Terms & Conditions here.

Is membership by invitation, or can my colleagues join too?
Membership is open to all Equinix customers. To help get your colleagues up and running, simply share the Insights Panel link https://panel.equinix.com for them to register and set up their profile.

I have some ideas for the Customer Insights Panel, who should I reach out to?
We love ideas and input! If you send an email to customerexperience@equinix.com, you’ll reach the team responsible for Customer Insights Panel.

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